Challenging work environment with bureaucratic style management
Head of the International Cooperation Office (Antiguo empleado) – Lima, Peru – 4 febrero 2013
Highly hierarchical management style, vertical and inconsistent communication systems, poor and disorganized administrative systems create unnecessary stress to middle level managers and make difficult to monitor admin track record for outputs and communicate emerging requirements and priority setting to senior management.
There are no systems in place to support staff recruitment and assessment nor a system of incentives, motivation and workplace improvement.
Decission making proves to be volatile at every moment and middle level managers have to create their own priorities with little or no organizational strategic framework.
Definition of goals and achievements is mostly a mechanical procedure made through filling of templates and forms bottom up with no opportunities to share views and substantial discussion on how to tap operational plans into more strategic decision making.
There was no opporunity along the last twelve months to undertake an overall analysis of the Ministry's performance agains set goals of long term objectives, nor a discussion on the acute administrative system shortcomings.
I learned to establish routines within the working unit under my supervision to provide day to day motivation to employees and make them able to look at the whole picture on how their jobs and our unit´s outputs feed corporate middle term objectives and policies.
The most exciting part of our job was to organize for the first time in the Ministry of Education history a pilot system for knowledge management based on definition of project M&E criteria and toolkits.
skilled and outstanding responsible colleagues in the middle level management
lack of basic systems for decision making and corpoorate strategy review