The day begins by checking the emails to see the requirements of the services, the scopes and the contacts that must be located so that the service is provided correctly.
Subsequently, the dates for the external training we have for the general public are also based on the ISO standards that are usually published on the official website of the company.
The delivery of the documents, certificates, homologations and re-certifications of the clients is followed up for the services that we offer them,
It generates gradual visits to verify the status of certifications with the client.
Every end of the month, reports of satisfaction and profitability are generated, which include the expenses that have been generated. Training courses held, certificates issued, etc.
The most complicated could be not being able to meet the dates agreed with the client in the delivery of their certification certificates, due to technical issues or revisions in their audits.
What I enjoy most is the dynamism that is in the position, and how every day you learn something new.